CountyClick 311 is a one-stop call center that residents may call to get answers to questions and receive assistance with resolving non-emergency issues. This system makes it easier to reach county departments/services and greatly expands information available online. 311 allows citizens to have a quick, easy-to-remember, single point of access for non-emergency government information and services.
Click on this graphic for a list of the most Frequently Asked Questions. Please note that walk-in or in-person information may be subject to COVID-19 restrictions.
What Happens After 311 is Contacted. The Call Center Representative will either provide you with the information you requested, or send a service request to the appropriate department or County agency on your behalf. You will be given a service case request number which you may track the progress of your request online or through a follow-up phone call. Call Center Representatives may also check the status of a service request, but the task of ensuring that a service request is resolved will be the responsibility of the department handling your request.
**Important Notes and Tips** Do not contact 311 repeatedly for the same service request. Always reference the original service request number if calling for the status of your request. Reporting the same complaint multiple times will create duplicate entries and place your service request at the back of the queue.
"Closed" Service Request. This often confuses residents seeking a status update. If your service request states that it is "CLOSED" in the CountyClick 311 system, this usually means your request has been forwarded to the responding agency (DPIE, DPW&T, DoE). If you receive a status of "CLOSED" from 311 and the work has not been addressed, DO NOT CALL IN A NEW SERVICE REQUEST for the same complaint. You may either contact the respective County Agency listed below or email our Constituent Services team for guidance or assistance at CouncilDistrict8@co.pg.md.us.. If you are contacting our office please provide the 311 reference number along with the best phone number to contact you.